Call For Paper Volume:6 Issue:11 Nov'2019 |

The Analysis of Factors Affecting Patient Satisfaction on Oral and Dental Health Service in Gusti Hasan Aman Oral and Dental Hospital of Kalimantan Selatan, Indonesia

Publication Date : 09/07/2018


DOI : 10.21884/IJMTER.2018.5170.U1YBD

Author(s) :

Hastin Asah Asih , Achmad Rofi’i , Adenan , Husaini , Syamsul Arifin.


Volume/Issue :
Volume 5
,
Issue 7
(07 - 2018)



Abstract :

The result of patient satisfaction index in Gusti Hasan Aman Oral and Dental Hospital in 2015 with the value of 75.06 including the less category, the lowest satisfaction index on the polyclinic triage of 69.55. This value when compared based on target indicators used Gusti Hasan Aman Oral and Dental Health with the category: ≤ 80% less, >80-90% quite successful, >90 - 100% successful. This study to analyze the influence of of reliability, responsiveness, assurance, empathy, tangibles, age and sex of the patient satisfaction in the service of oral health at the Gusti Hasan Aman Oral and Dental Hospital. This study used the primary data of patient satisfaction questionnaire at Gusti Hasan Aman Oral and Dental Hospital in February 2018 based on cross sectional design. Population is new patient in June 2017. Determination of sample by purposive sampling with number 75 respondent. The results were analyzed by SPSS using chi-square test and multiple logistic regression test. Factor of reliability, responsiveness, assurance, tangible and gender factor showed variable that influence to patient satisfaction. Double logistic regression test showed that the most dominant reliability factor had an effect on patient satisfaction. The results showed that the independent variables that affect the satisfaction of patients on dental and oral health services at Gusti Hasan Aman Oral and Dental Hospital is the reliability factor with p value = 0.000 < 0.05, the responsiveness factor with p value = 0.000 < 0.05, assurance factor with p value = 0.001 < 0.05, tangible factor with p value = 0.000 < 0,05 and gender factor with p value = 0.000 < 0.05. The most dominant reliability factor affects p value = 0.023 and EXP (B) = 6.566.


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The Analysis of Factors Affecting Patient Satisfaction on Oral and Dental Health Service in Gusti Hasan Aman Oral and Dental Hospital of Kalimantan Selatan, Indonesia

July 3, 2018