Call For Paper Volume:4 Issue:10 Oct'2017 |

Improvement of Service Quality in Hospital Management

Publication Date : 10/05/2015



Author(s) :

Mrs.Rohinee M. Barai , Mrs. A.D. Kadam , Mr. A.V.Harde.


Volume/Issue :
Volume 2
,
Issue 5
(05 - 2015)



Abstract :

Abstract-Service quality has an emerged important area in any business sector. Thus it is essential that, the service provider should understand the customer expectation and their perception as well as the factor that influence there evaluation and satisfaction with the provided service. Therefore these paper examine and measure the quality of service provided by the hospital. This paper is used to determine patient’s expectation and perception of quality service and comprehensive scale adopted from “SERVQUAL” is evaluated for the usefulness in the hospital industry.The finding of the paper is based on the mean difference between perception and expectation of the hospital service. The patients represent the negative and positive numerical score, if the items represented the negative score which means shortfall in the offering service quality and patients perceived the value of the service less than their expectations based on the measured variable.This paper finding helps to the hospital to improve their service quality to fulfill the shortcoming for satisfaction of the customer.


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Improvement of Service Quality in Hospital Management

May 6, 2015